Frequently Asked Questions
I can’t login to my account. What do I do?
Please visit the member portal and click on forgot password. You will receive an email with a link that will allow you to reset your password. If you continue to experience difficulty, kindly email firstname.lastname@example.org.
What is the membership term?
Membership terms run from October 1 to September 30, annually.
How do I renew my membership?
You will receive a renewal notice email in mid September. To renew, please login to the member portal, go to My Account > Membership and click the Renew Now button. You will be prompted to review your profile and will be able to make payment as part of the process.
I tried to renew on line, but it didn’t work. How should I proceed?
Please email email@example.com for help with your renewal.
How do I register myself or a guest for a meeting
How do I know I have registered for a meeting?
You will receive a registration confirmation when you first register for a meeting. No registration confirmations are sent to guests or for subsequent changes to your or their registration. Visit Member Registration > Step 8 for more information.
I didn’t receive a renewal notice
Please check your spam folder. If no email is there, please email firstname.lastname@example.org to request a new renewal notice email.
How do I obtain a copy of my invoice?
My payment did not go through
Email email@example.com and supply a few details if you can. We will check our transaction records and contact you. We may ask you to resubmit payment.
I can’t complete my renewal
If you are in the process of completing your renewal and see an error message or can’t continue, login on a different browser, e.g. Google Chrome or Firefox. If you are still having problems, please email firstname.lastname@example.org.
If you require further assistance, please email email@example.com.