Frequently Asked Questions

I can’t login to my account. What do I do?

Please visit the member portal and click on ‘Forgot Password?’. You will receive an email with a link that will allow you to reset your password. If you continue to experience difficulty, kindly email info@epcv.com.

What is the membership term?

Membership terms run from October 1 to September 30, annually.

How do I renew my membership?

You will receive a renewal notice email in mid September. To renew, please login to the member portal, go to My Account >  Membership and click the Renew Now button. You will be prompted to review your profile and will be able to make payment as part of the process.

I tried to renew online, but it didn’t work. How should I proceed?

Please email info@epcv.com for help with your renewal.

How do I register myself or a guest for a meeting

Visit the Member registration page or Guest Fees and Registration for instructions. Registrations and cancellations may be made until 4:00 pm the Thursday before a meeting.

How do I know I have registered for a meeting?

You will receive a registration confirmation when you first register for a meeting. No registration confirmations are sent to guests or for subsequent changes to your or their registration. Visit Member Registration > Step 8 for more information.

I didn’t receive a renewal notice

Please check your spam folder. If no email is there, please email info@epcv.com to request a new renewal notice email.

How do I obtain a copy of my invoice?

Please login in to the member portal and download receipts for membership dues and events. To access via the menu, click on My Account > Invoices & Receipts

My payment did not go through

Email treasurer@epcv.com and supply a few details if you can. We will check our transaction records and contact you. We may ask you to resubmit payment.

I can’t complete my registration or renewal

If you are having trouble registering or renewing your membership, please login on a different browser, e.g. Google Chrome or Firefox. Alternately, login in a different device. If you are still having problems, please email info@epcv.com.

I’d like to request a leave from my EPCV membership

Should you wish the Executive to consider a request for leave from your EPCV membership please review the Request for Leave Policy and Procedures.

If you require further assistance, please email info@epcv.com.